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CUSTOMER CARE

SIZING

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SHOE SIZE CONVERSIONS 

The following U.S. to European shoe size conversions are general indications of sizing which depend on feet characteristics, shoe style and materials. Each type of leather has a distinctive feel and will respond differently to wear - lambskin will stretch more readily than calfskin, suede is the most supple and forgiving, while patent does not stretch. Special sizing information for individual shoe styles is shown on each shoe style page in COLLECTIONS. We are happy to exchange shoes that don’t fit you within 14 days of delivery, if they have not been worn. Please see RETURNS and EXCHANGES for details.

SPECIFIC SHOE STYLES - U.S. TO EUROPEAN SIZES

BOOTS

AUDREY

ANISHA

VIOLA

ALBANE

ANASTASIA DOREEN FANNY NADINE

ADELE

VIRGINIA

MARGARET

SARAH

THP European Sizes

Generous length, average width, elongated toe box

Average length, average width

Slightly short length, slightly snug fit, laces allow adjustments

 

Slightly short length, slightly snug fit 

Short length, slightly narrow width, snug toe box

Short length, narrow width, snug toe box 
  HIGH

LOW &

MID-CALF

DERBY LACE -UP

LOW &      

MID-CALF

LOW &

MID-CALF  

HIGH
35 5-5.5 4.5 4 - 4.5
4 - 4.5
4 4
35.5 NA 5 4.5 - 5 4.5 - 5 4.5 4 - 4.5
36 6 5.5 5 - 5.5 5- 5.5 5 4.5 - 5
36.5 6.5 6 5.5 - 6 5.5 - 6 5.5 5 - 5.5
37 7 6.5 6 - 6.5 6 - 6.5 6 5.5 - 6
37.5 7.5 7 6.5 - 7 6.5- 7 6.5 6 - 6.5
38 8 7.5 7 - 7.5 7 - 7.5 7 6.5 - 7
38.5 8.5 8 7.5 - 8 7.5 - 8 7.5 7 - 7.5
39 9 8.5 8 - 8.5 8 - 8.5 8 7.5 - 8
39.5 9.5 9 8.5 - 9 8.5 - 9 8.5 8 - 8.5
40 10 9.5 9 - 9.5 9 - 9.5 9 8.5 - 9
40.5  NA 10 9.5 - 10 9.5 - 10 9.5 9 - 9.5
41 10.5 10.5 10 - 10.5 10 - 10.5 10 9.5 - 10
42  NA 11 10.5 - 11 10.5 - 11 10.5 10 - 10.5

PUMPS

HELEN

 

SOPHIE

VALERIE 

VERONICA

PAME
SABINE
THP European Sizes Generous length, average - generous width, elongated toe box 
Generous length, slightly narrow, open toe for comfort
Average length, slight high cut at ankle for narrow - average heels
Slightly short - average length, slightly snug toe box

Short Length, slightly narrow, snug fit in toe box

  PUMPS
PEEP-TOE / SLINGBACKS
PUMPS
PUMPS
PUMPS
35 5
4.5 - 5
4.5
4 - 4.5 
4
35.5  NA 5 - 5.5 5 4.5 - 5 4.5
36 5.5 - 6 5.5 - 6 5.5
5 - 5.5
5
36.5 6 - 6.5 6 - 6.5 6
5.5 - 6
5.5
37 6.5 - 7
6.5 - 7
6.5
6 - 6.5
6
37.5 7 - 7.5
7 - 7.5
7
6.5 - 7
6.5
38 7.5 - 8
7.5 - 8
7.5
7 - 7.5
7
38.5 8 - 8.5
8 - 8.5
8
7.5 - 8
7.5
39 8.5 - 9
8.5 - 9
8.5
8 - 8.5
8
39.5 9 - 9.5
9 - 9.5
9
8.5 - 9
8.5
40 9.5 - 10 9.5 - 10
9.5
9 - 9.5
9
40.5  NA 10 -10.5 10 9.5 - 10 9.5
41 10.5 10.5 - 11 10.5 10 - 10.5 10
42 11 11 - 11.5  11 10.5 - 11 10.5

SANDALS

ANA

BLONDIE

TAMARA 

ASTRID

DOMINY

SALMA

JESS

CHRISTELLE

DELPHINE

LINDA

RACHEL

THP European Sizes Average - generous length and  width Average length and width, short ankle strap for average - slim ankles Slightly short length, average - slightly generous width Slightly short length, average width
       
35 5 4.5 4 - 4.5 4 - 4.5
35.5 5.5 5 4.5 - 5 4.5 - 5
36 6 5.5 5 - 5.5 5 - 5.5
36.5 6.5 6 5.5 - 6 5.5 - 6
37 7 6.5 6 - 6.5 6 - 6.5
37.5 7.5 7 6.5 - 7 6.5 - 7
38 8 7.5 7 - 7.5 7 - 7.5
38.5 8.5 8 7.5 - 8 7.5 - 8
39 9 8.5 8 - 8.5 8 - 8.5
39.5 9.5 9 8.5 - 9 8.5 - 9
40 10 9.5 9 - 9.5 9 - 9.5
40.5 10.5 10 9.5 - 10 9.5 - 10
41 11 10.5 10 - 10.5 10 - 10.5
42 11.5 11 10.5 - 11 10.5 - 11

HEEL SELECTION / SIZING

Every heel in our entire collection, in all heel styles / heights, is completely interchangeable with every shoe style. There are 3 size ranges for all heel styles that correspond to shoe sizes. The following heel to shoe size ranges are indicated on each individual heel page so that you can select the appropriate heel size for your shoe size.

SHOE SIZE 35 - 36.5 37 - 39 40 - 42
HEEL SIZE 1 2 3

If you have any questions when choosing heel styles and corresponding sizes – please feel free to email us at contact@tanyaheath-la.com or call during regular boutique hours 323-533-9291. See CONTACT US for details.

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FAQ's

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Q.  Can all heel styles and heights fit on all TANYA HEATH shoe styles?

A.  Yes, every heel in our entire collection, in all heel heights, is completely interchangeable with every shoe style.

Q.  Can I wear TANYA HEATH shoes without heels?

A.  No, the shoe is not designed / made to be worn without heels.  as flats.

Q.  Do the heels fall off when worn while moving actively?

A.  No, when the heel is properly engaged with the signature click, the patented technology ensures that the heel will not come off until it is intentionally removed by pressing the button on the inside of the shoe sole and firmly pulling the heel off the shoe.

Q.  Are each pair of shoes sold with a pair of heels?

A.  No, all shoes and heels are sold separately --- you create you own combinations.

Q.  How many shoes styles does TANYA HEATH – Los Angeles sell?

A.  We have over 60 styles of BOOTS, PUMPS and SANDALS in Los Angeles. Boots include low, mid-calf and knee-high styles. See COLLECTIONS link on homepage.

Q.  How often are new styles introduced?

A.  Two main shoe collections are introduced each year with new shoe and heel styles arriving throughout the year. 

Q.  Where are TANYA HEATH shoes and heels made?

A.  All shoes and heels are designed and handcrafted in France.

Q.  How are TANYA HEATH shoes sized?

A.  Shoes are sized in European sizes ranging from 35 – 42 for most styles. Most styles are also available in half sizes. See CUSTOMER CARE- Sizing Guide for details.

Q.  How do I decide what shoe size is right for me?

A.  Please refer to CUSTOMER CARE- Sizing Guide. Everyone’s foot is different and sizing varies by shoe style. For assistance please email contact@tanyaheath-la.com or call (323) 533-9291.

Q.  Where can I find a TANYA HEATH boutique?

A.  Tanya Heath - Los Angeles is the first and only U.S. location: We are located at 132 S. Robertson Blvd. Los Angeles, CA 90048. See  CONTACT US  for map and hours of operation.

Q.  Is shipping included in the price?

A.  No, fees for shipping are extra. See CHECKOUT for shipping details including carrier options, delivery times and costs.

Q.  What currency are your prices?

A.  All shoes and heels are priced in U.S. Dollars.

Q.  Can I place a special order?

A.  Yes, for assistance please email contact@tanyaheath-la.com or call (323) 533-9291.

Q.  Can I purchase a TANYA HEATH gift card?

A.  Yes, gift cards are available for purchase and redeemable at our TH Los Angeles boutique and here online. See COLLECTIONS - Gift Cards. We are pleased to create custom gift cards in any amount. For assistance please email

contact@tanyaheath-la.com or call (323) 533-9291.

Q.  What is your return policy?

A.  Returns are processed for merchandise exchange or merchandise credit unless the merchandise is defective or damaged upon delivery. See CUSTOMER CARE - Returns and Exchange Policy for important details.


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RETURNS & EXCHANGES

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RETURNS & EXCHANGE POLICY

Shoes and heels should be tried on a carpeted surface and kept in the box or shoe bag / heel bag until you have decided that you are keeping them. Merchandise that is returned without a box, in a damaged box, or with marked soles or signs of wear will not be accepted for merchandise exchange or merchandise credit.

Merchandise purchased at TANYA HEATH - LA  and online at www.tanyaheath-la.com may be returned for merchandise exchange or merchandise credit within 14 days of delivery.  Merchandise may be returned in person or shipped  to TH - LA  132 S Robertson Los Angeles 90048 CA.

The exceptions are discounted heels, special orders, customized heels including Swarovski Crystal Designs and FINAL-SALE merchandise which is marked as such and may not be returned or exchanged.

Defective merchandise will be accepted for exchange, merchandise credit or refund in original form of payment. For assistance please email contact@tanyaheath-la.com or call (323) 533-9291.

Merchandise must be returned in original condition in the original packaging. Worn, used or altered merchandise will not be accepted for exchange or merchandise credit. Return merchandise must be accompanied by RETURNS & EXCHANGE Form (download here) and a copy of the original receipt  / invoice.

Shipping costs are non-refundable except in the case of defective merchandise or a shipping error on our part. Original shipping charges will be deducted from the merchandise credit when issued. Return shipping is at customer's own expense.

Merchandise credit will be issued within 7 days of arrival of return shipment and will include the cost of the merchandise, plus applicable sales tax. Merchandise credit is valid for 90 days from date of return.

TH - LA is unable to return merchandise from any other TANYA HEATH Paris retail boutique or other online channel. Please email requests for authorization of an exception to contact@tanyaheath-la.com. Please write RETURN AUTHORIZATION REQUEST in subject line of your email.

Gift cards are non-refundable. For a purchase less than the full amount of a gift card’s full value, the remaining credit will be issued on a new gift card.

Price adjustments on newly discounted merchandise will be honored within 7 days of the original purchase date and will be given in merchandise credit. Price adjustments are not offered on further reductions of previously discounted merchandise.

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PRIVACY POLICY

TERMS OF SERVICE