CUSTOMER CARE


SIZING

SHOE SIZE CONVERSIONS 

The following U.S. to European shoe size conversions are general indications of sizing which depend on feet characteristics, shoe style and materials. Each type of leather has a distinctive feel and will respond differently to wear - lambskin will stretch more readily than calfskin, suede is the most supple and forgiving, while patent stretches the least. Special sizing information for individual shoe styles is shown on each shoe style page in COLLECTIONS.

WE OFFER PERSONALIZED SIZING ADVICE via email or phone - contact@tanyaheath-la.com.

SPECIFIC SHOE STYLES - U.S. TO EUROPEAN SIZES

BOOTS

AUDREY

ANISHA

VIOLA

ALBANE

ANASTASIA DOREEN FANNY NADINE

ADELE

VIRGINIA

MARGARET

SARAH

THP European Sizes

Generous length, average width, elongated toe box

Average length, average width

Slightly short length, slightly snug fit, laces allow adjustments

 

Slightly short length, slightly snug fit 

Short length, slightly narrow width, snug toe box

Short length, narrow width, snug toe box 
  HIGH

LOW &

MID-CALF

DERBY LACE -UP

LOW &      

MID-CALF

LOW &

MID-CALF  

HIGH
35 5-5.5 4.5 4 - 4.5
4 - 4.5
4 4
35.5 NA 5 4.5 - 5 4.5 - 5 4.5 4 - 4.5
36 6 5.5 5 - 5.5 5- 5.5 5 4.5 - 5
36.5 6.5 6 5.5 - 6 5.5 - 6 5.5 5 - 5.5
37 7 6.5 6 - 6.5 6 - 6.5 6 5.5 - 6
37.5 7.5 7 6.5 - 7 6.5- 7 6.5 6 - 6.5
38 8 7.5 7 - 7.5 7 - 7.5 7 6.5 - 7
38.5 8.5 8 7.5 - 8 7.5 - 8 7.5 7 - 7.5
39 9 8.5 8 - 8.5 8 - 8.5 8 7.5 - 8
39.5 9.5 9 8.5 - 9 8.5 - 9 8.5 8 - 8.5
40 10 9.5 9 - 9.5 9 - 9.5 9 8.5 - 9
40.5  NA 10 9.5 - 10 9.5 - 10 9.5 9 - 9.5
41 10.5 10.5 10 - 10.5 10 - 10.5 10 9.5 - 10
42  NA 11 10.5 - 11 10.5 - 11 10.5 10 - 10.5

PUMPS

HELEN

 

SOPHIE

VALERIE 

VERONICA

PAME
SABINE
THP European Sizes Generous length, average - generous width, elongated toe box 
Generous length, slightly narrow, open toe for comfort
Average length, slight high cut at ankle for narrow - average heels
Slightly short - average length, slightly snug toe box

Short Length, slightly narrow, snug fit in toe box

  PUMPS
PEEP-TOE / SLINGBACKS
PUMPS
PUMPS
PUMPS
35 5
4.5 - 5
4.5
4 - 4.5 
4
35.5  NA 5 - 5.5 5 4.5 - 5 4.5
36 5.5 - 6 5.5 - 6 5.5
5 - 5.5
5
36.5 6 - 6.5 6 - 6.5 6
5.5 - 6
5.5
37 6.5 - 7
6.5 - 7
6.5
6 - 6.5
6
37.5 7 - 7.5
7 - 7.5
7
6.5 - 7
6.5
38 7.5 - 8
7.5 - 8
7.5
7 - 7.5
7
38.5 8 - 8.5
8 - 8.5
8
7.5 - 8
7.5
39 8.5 - 9
8.5 - 9
8.5
8 - 8.5
8
39.5 9 - 9.5
9 - 9.5
9
8.5 - 9
8.5
40 9.5 - 10 9.5 - 10
9.5
9 - 9.5
9
40.5  NA 10 -10.5 10 9.5 - 10 9.5
41 10.5 10.5 - 11 10.5 10 - 10.5 10
42 11 11 - 11.5  11 10.5 - 11 10.5

SANDALS

ANA

BLONDIE

TAMARA 

ASTRID

DOMINY

SALMA

 

 

DELPHINE

LINDA

RACHEL

THP European Sizes Average - generous length and  width Average length and width, short ankle strap for average - slim ankles Slightly short length, average - slightly generous width Slightly short length, average width
       
35 5 4.5 4 - 4.5 4 - 4.5
35.5 5.5 5 4.5 - 5 4.5 - 5
36 6 5.5 5 - 5.5 5 - 5.5
36.5 6.5 6 5.5 - 6 5.5 - 6
37 7 6.5 6 - 6.5 6 - 6.5
37.5 7.5 7 6.5 - 7 6.5 - 7
38 8 7.5 7 - 7.5 7 - 7.5
38.5 8.5 8 7.5 - 8 7.5 - 8
39 9 8.5 8 - 8.5 8 - 8.5
39.5 9.5 9 8.5 - 9 8.5 - 9
40 10 9.5 9 - 9.5 9 - 9.5
40.5 10.5 10 9.5 - 10 9.5 - 10
41 11 10.5 10 - 10.5 10 - 10.5
42 11.5 11 10.5 - 11 10.5 - 11

HEEL SELECTION / SIZING

Every heel in our entire collection, in all heel styles / heights, is completely interchangeable with every shoe style. There are 3 size ranges for all heel styles that correspond to shoe sizes. The following heel to shoe size ranges are indicated on each individual heel page so that you can select the appropriate heel size for your shoe size.

SHOE SIZE 35 - 36.5 37 - 39 40 - 42
HEEL SIZE 1 2 3

If you have any questions when choosing heel styles and corresponding sizes – please feel free to email us at contact@tanyaheath-la.com. See CONTACT US for details.

 

RETURNS & EXCHANGES

ALL merchandise purchased at TANYA HEATH - Los Angeles is FINAL SALE.

While no refunds will be issued, under certain circumstances, exchanges will be made upon request.  Exchange request must be made within 5 days of receiving merchandise. Please email contact@tanyaheath-la to request exchange and confirm merchandise availability. 
 
Merchandise that is returned without original box, with marked soles or signs of wear will not be accepted for exchange. The purchaser is responsible for all shipping costs. If exchange approved, merchandise  for exchange should be shipped with tracking to:

TANYA HEATH - LA  
228 N Almont Dr
Beverly Hills CA 90211

Defective merchandise will be accepted for exchange or refund in original form of payment. For assistance please email contact@tanyaheath-la.com. Shipping costs are non-refundable except in the case of defective merchandise or a shipping error on our part.


TH - LA is unable to return merchandise from any other TANYA HEATH Paris retail boutique or other online channel. 


Price adjustments are not offered on previously discounted merchandise.


FAQ's

Q.  Can all heel styles and heights fit on all TANYA HEATH shoe styles?

A.  Yes, every heel in our entire collection, in all heel heights, is completely interchangeable with every shoe style. Please see heel sizing information above for further explanation.

Q.  Can I wear TANYA HEATH shoes without heels?

A.  No, the shoe is not designed / made to be worn without heels.  as flats.

Q.  Do the heels fall off when worn while moving actively?

A.  No, when the heel is properly engaged with the signature click, the patented technology ensures that the heel will not come off until it is intentionally removed by pressing the button on the inside of the shoe sole and firmly pulling the heel off the shoe.

Q.  Are each pair of shoes sold with a pair of heels?

A.  No, all shoes and heels are sold separately --- you create you own combinations.

Q.  Where are TANYA HEATH shoes and heels made?

A.  All shoes and heels are designed and handcrafted in France.

Q.  How are TANYA HEATH shoes sized?

A.  Shoes are sized in European sizes ranging from 35 – 42 for most styles. Sizing varies across the collection. Most styles are also available in half sizes. SEE CUSTOMER CARE- SIZING GUIDE for details. 

Q.  How do I decide what shoe size is right for me?

A.  Please refer to CUSTOMER CARE- Sizing Guide. Everyone’s foot is different and sizing varies by shoe style. For assistance please email contact@tanyaheath-la.com. We are happy to provide concierge shopping assistance via email or by phone. 

Q.  Where can I find a TANYA HEATH boutique?

A.  Tanya Heath shoes and interchange heels are sold online only in the U.S. at www.tanyaheath-la.com. TANYA HEATH - Los Angeles' boutique closed in July 2017.

Q.  Is shipping included in the price?

A.  No, fees for shipping are extra. See CHECKOUT for shipping details. If you would like to request expedited shipping or alternative shipping methods please email before purchase to contact@tanyaheath-la.com.

Q.  What currency are your prices?

A.  All shoes and heels are priced in U.S. Dollars.

Q.  Can I purchase a TANYA HEATH gift card?

A.  No, gift cards are no longer available.

 

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